Why does my new Cubii product look like it's not charging? 
Upon first use, you will need to charge the unit for up to 6 hours. The monitor does not turn on while charging. To turn on the monitor, you will need to press the 'Mode' button, or start pedaling. The monitor also shuts itself off after a few minutes of inactivity. 

How can I submit a return request?

If you are within your 30-day return period (effective from the date of delivery) and would like to initiate a return, you can do so by locating your order tracking email or visiting orders.cubii.com to locate your order information, and submit a request. If all the required information is approved, your return label will be generated. *

What is your exchange policy?
We are unable to accept exchanges. If you wish to return, please review our return policy here for details. 

How long will it take to receive my item?
Within the continental United States and Canada, all Cubii orders generally ship within 1-3 business days unless otherwise noted. Typically, packages in transit take between 6-10 business days to arrive. Please allow up to 10 business days for your parcel to arrive before contacting customer support.